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AWS v6.77.0 published on Wednesday, Apr 9, 2025 by Pulumi
pulumi/pulumi-aws

aws.connect.RoutingProfile

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AWS v6.77.0 published on Wednesday, Apr 9, 2025 by Pulumi
pulumi/pulumi-aws

Provides an Amazon Connect Routing Profile resource. For more information see Amazon Connect: Getting Started

Example Usage

import * as pulumi from "@pulumi/pulumi";
import * as aws from "@pulumi/aws";

const example = new aws.connect.RoutingProfile("example", {
    instanceId: "aaaaaaaa-bbbb-cccc-dddd-111111111111",
    name: "example",
    defaultOutboundQueueId: "12345678-1234-1234-1234-123456789012",
    description: "example description",
    mediaConcurrencies: [{
        channel: "VOICE",
        concurrency: 1,
    }],
    queueConfigs: [{
        channel: "VOICE",
        delay: 2,
        priority: 1,
        queueId: "12345678-1234-1234-1234-123456789012",
    }],
    tags: {
        Name: "Example Routing Profile",
    },
});
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import pulumi
import pulumi_aws as aws

example = aws.connect.RoutingProfile("example",
    instance_id="aaaaaaaa-bbbb-cccc-dddd-111111111111",
    name="example",
    default_outbound_queue_id="12345678-1234-1234-1234-123456789012",
    description="example description",
    media_concurrencies=[{
        "channel": "VOICE",
        "concurrency": 1,
    }],
    queue_configs=[{
        "channel": "VOICE",
        "delay": 2,
        "priority": 1,
        "queue_id": "12345678-1234-1234-1234-123456789012",
    }],
    tags={
        "Name": "Example Routing Profile",
    })
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package main

import (
	"github.com/pulumi/pulumi-aws/sdk/v6/go/aws/connect"
	"github.com/pulumi/pulumi/sdk/v3/go/pulumi"
)

func main() {
	pulumi.Run(func(ctx *pulumi.Context) error {
		_, err := connect.NewRoutingProfile(ctx, "example", &connect.RoutingProfileArgs{
			InstanceId:             pulumi.String("aaaaaaaa-bbbb-cccc-dddd-111111111111"),
			Name:                   pulumi.String("example"),
			DefaultOutboundQueueId: pulumi.String("12345678-1234-1234-1234-123456789012"),
			Description:            pulumi.String("example description"),
			MediaConcurrencies: connect.RoutingProfileMediaConcurrencyArray{
				&connect.RoutingProfileMediaConcurrencyArgs{
					Channel:     pulumi.String("VOICE"),
					Concurrency: pulumi.Int(1),
				},
			},
			QueueConfigs: connect.RoutingProfileQueueConfigArray{
				&connect.RoutingProfileQueueConfigArgs{
					Channel:  pulumi.String("VOICE"),
					Delay:    pulumi.Int(2),
					Priority: pulumi.Int(1),
					QueueId:  pulumi.String("12345678-1234-1234-1234-123456789012"),
				},
			},
			Tags: pulumi.StringMap{
				"Name": pulumi.String("Example Routing Profile"),
			},
		})
		if err != nil {
			return err
		}
		return nil
	})
}
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using System.Collections.Generic;
using System.Linq;
using Pulumi;
using Aws = Pulumi.Aws;

return await Deployment.RunAsync(() => 
{
    var example = new Aws.Connect.RoutingProfile("example", new()
    {
        InstanceId = "aaaaaaaa-bbbb-cccc-dddd-111111111111",
        Name = "example",
        DefaultOutboundQueueId = "12345678-1234-1234-1234-123456789012",
        Description = "example description",
        MediaConcurrencies = new[]
        {
            new Aws.Connect.Inputs.RoutingProfileMediaConcurrencyArgs
            {
                Channel = "VOICE",
                Concurrency = 1,
            },
        },
        QueueConfigs = new[]
        {
            new Aws.Connect.Inputs.RoutingProfileQueueConfigArgs
            {
                Channel = "VOICE",
                Delay = 2,
                Priority = 1,
                QueueId = "12345678-1234-1234-1234-123456789012",
            },
        },
        Tags = 
        {
            { "Name", "Example Routing Profile" },
        },
    });

});
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package generated_program;

import com.pulumi.Context;
import com.pulumi.Pulumi;
import com.pulumi.core.Output;
import com.pulumi.aws.connect.RoutingProfile;
import com.pulumi.aws.connect.RoutingProfileArgs;
import com.pulumi.aws.connect.inputs.RoutingProfileMediaConcurrencyArgs;
import com.pulumi.aws.connect.inputs.RoutingProfileQueueConfigArgs;
import java.util.List;
import java.util.ArrayList;
import java.util.Map;
import java.io.File;
import java.nio.file.Files;
import java.nio.file.Paths;

public class App {
    public static void main(String[] args) {
        Pulumi.run(App::stack);
    }

    public static void stack(Context ctx) {
        var example = new RoutingProfile("example", RoutingProfileArgs.builder()
            .instanceId("aaaaaaaa-bbbb-cccc-dddd-111111111111")
            .name("example")
            .defaultOutboundQueueId("12345678-1234-1234-1234-123456789012")
            .description("example description")
            .mediaConcurrencies(RoutingProfileMediaConcurrencyArgs.builder()
                .channel("VOICE")
                .concurrency(1)
                .build())
            .queueConfigs(RoutingProfileQueueConfigArgs.builder()
                .channel("VOICE")
                .delay(2)
                .priority(1)
                .queueId("12345678-1234-1234-1234-123456789012")
                .build())
            .tags(Map.of("Name", "Example Routing Profile"))
            .build());

    }
}
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resources:
  example:
    type: aws:connect:RoutingProfile
    properties:
      instanceId: aaaaaaaa-bbbb-cccc-dddd-111111111111
      name: example
      defaultOutboundQueueId: 12345678-1234-1234-1234-123456789012
      description: example description
      mediaConcurrencies:
        - channel: VOICE
          concurrency: 1
      queueConfigs:
        - channel: VOICE
          delay: 2
          priority: 1
          queueId: 12345678-1234-1234-1234-123456789012
      tags:
        Name: Example Routing Profile
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Create RoutingProfile Resource

Resources are created with functions called constructors. To learn more about declaring and configuring resources, see Resources.

Constructor syntax

new RoutingProfile(name: string, args: RoutingProfileArgs, opts?: CustomResourceOptions);
@overload
def RoutingProfile(resource_name: str,
                   args: RoutingProfileArgs,
                   opts: Optional[ResourceOptions] = None)

@overload
def RoutingProfile(resource_name: str,
                   opts: Optional[ResourceOptions] = None,
                   default_outbound_queue_id: Optional[str] = None,
                   description: Optional[str] = None,
                   instance_id: Optional[str] = None,
                   media_concurrencies: Optional[Sequence[RoutingProfileMediaConcurrencyArgs]] = None,
                   name: Optional[str] = None,
                   queue_configs: Optional[Sequence[RoutingProfileQueueConfigArgs]] = None,
                   tags: Optional[Mapping[str, str]] = None)
func NewRoutingProfile(ctx *Context, name string, args RoutingProfileArgs, opts ...ResourceOption) (*RoutingProfile, error)
public RoutingProfile(string name, RoutingProfileArgs args, CustomResourceOptions? opts = null)
public RoutingProfile(String name, RoutingProfileArgs args)
public RoutingProfile(String name, RoutingProfileArgs args, CustomResourceOptions options)

type: aws:connect:RoutingProfile
properties: # The arguments to resource properties.
options: # Bag of options to control resource's behavior.

Parameters

name This property is required. string
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
resource_name This property is required. str
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts ResourceOptions
Bag of options to control resource's behavior.
ctx Context
Context object for the current deployment.
name This property is required. string
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts ResourceOption
Bag of options to control resource's behavior.
name This property is required. string
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
name This property is required. String
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
options CustomResourceOptions
Bag of options to control resource's behavior.

Constructor example

The following reference example uses placeholder values for all input properties.

var routingProfileResource = new Aws.Connect.RoutingProfile("routingProfileResource", new()
{
    DefaultOutboundQueueId = "string",
    Description = "string",
    InstanceId = "string",
    MediaConcurrencies = new[]
    {
        new Aws.Connect.Inputs.RoutingProfileMediaConcurrencyArgs
        {
            Channel = "string",
            Concurrency = 0,
        },
    },
    Name = "string",
    QueueConfigs = new[]
    {
        new Aws.Connect.Inputs.RoutingProfileQueueConfigArgs
        {
            Channel = "string",
            Delay = 0,
            Priority = 0,
            QueueId = "string",
            QueueArn = "string",
            QueueName = "string",
        },
    },
    Tags = 
    {
        { "string", "string" },
    },
});
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example, err := connect.NewRoutingProfile(ctx, "routingProfileResource", &connect.RoutingProfileArgs{
	DefaultOutboundQueueId: pulumi.String("string"),
	Description:            pulumi.String("string"),
	InstanceId:             pulumi.String("string"),
	MediaConcurrencies: connect.RoutingProfileMediaConcurrencyArray{
		&connect.RoutingProfileMediaConcurrencyArgs{
			Channel:     pulumi.String("string"),
			Concurrency: pulumi.Int(0),
		},
	},
	Name: pulumi.String("string"),
	QueueConfigs: connect.RoutingProfileQueueConfigArray{
		&connect.RoutingProfileQueueConfigArgs{
			Channel:   pulumi.String("string"),
			Delay:     pulumi.Int(0),
			Priority:  pulumi.Int(0),
			QueueId:   pulumi.String("string"),
			QueueArn:  pulumi.String("string"),
			QueueName: pulumi.String("string"),
		},
	},
	Tags: pulumi.StringMap{
		"string": pulumi.String("string"),
	},
})
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var routingProfileResource = new RoutingProfile("routingProfileResource", RoutingProfileArgs.builder()
    .defaultOutboundQueueId("string")
    .description("string")
    .instanceId("string")
    .mediaConcurrencies(RoutingProfileMediaConcurrencyArgs.builder()
        .channel("string")
        .concurrency(0)
        .build())
    .name("string")
    .queueConfigs(RoutingProfileQueueConfigArgs.builder()
        .channel("string")
        .delay(0)
        .priority(0)
        .queueId("string")
        .queueArn("string")
        .queueName("string")
        .build())
    .tags(Map.of("string", "string"))
    .build());
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routing_profile_resource = aws.connect.RoutingProfile("routingProfileResource",
    default_outbound_queue_id="string",
    description="string",
    instance_id="string",
    media_concurrencies=[{
        "channel": "string",
        "concurrency": 0,
    }],
    name="string",
    queue_configs=[{
        "channel": "string",
        "delay": 0,
        "priority": 0,
        "queue_id": "string",
        "queue_arn": "string",
        "queue_name": "string",
    }],
    tags={
        "string": "string",
    })
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const routingProfileResource = new aws.connect.RoutingProfile("routingProfileResource", {
    defaultOutboundQueueId: "string",
    description: "string",
    instanceId: "string",
    mediaConcurrencies: [{
        channel: "string",
        concurrency: 0,
    }],
    name: "string",
    queueConfigs: [{
        channel: "string",
        delay: 0,
        priority: 0,
        queueId: "string",
        queueArn: "string",
        queueName: "string",
    }],
    tags: {
        string: "string",
    },
});
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type: aws:connect:RoutingProfile
properties:
    defaultOutboundQueueId: string
    description: string
    instanceId: string
    mediaConcurrencies:
        - channel: string
          concurrency: 0
    name: string
    queueConfigs:
        - channel: string
          delay: 0
          priority: 0
          queueArn: string
          queueId: string
          queueName: string
    tags:
        string: string
Copy

RoutingProfile Resource Properties

To learn more about resource properties and how to use them, see Inputs and Outputs in the Architecture and Concepts docs.

Inputs

In Python, inputs that are objects can be passed either as argument classes or as dictionary literals.

The RoutingProfile resource accepts the following input properties:

DefaultOutboundQueueId This property is required. string
Specifies the default outbound queue for the Routing Profile.
Description This property is required. string
Specifies the description of the Routing Profile.
InstanceId This property is required. string
Specifies the identifier of the hosting Amazon Connect Instance.
MediaConcurrencies This property is required. List<RoutingProfileMediaConcurrency>
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
Name string
Specifies the name of the Routing Profile.
QueueConfigs List<RoutingProfileQueueConfig>
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
Tags Dictionary<string, string>
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
DefaultOutboundQueueId This property is required. string
Specifies the default outbound queue for the Routing Profile.
Description This property is required. string
Specifies the description of the Routing Profile.
InstanceId This property is required. string
Specifies the identifier of the hosting Amazon Connect Instance.
MediaConcurrencies This property is required. []RoutingProfileMediaConcurrencyArgs
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
Name string
Specifies the name of the Routing Profile.
QueueConfigs []RoutingProfileQueueConfigArgs
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
Tags map[string]string
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
defaultOutboundQueueId This property is required. String
Specifies the default outbound queue for the Routing Profile.
description This property is required. String
Specifies the description of the Routing Profile.
instanceId This property is required. String
Specifies the identifier of the hosting Amazon Connect Instance.
mediaConcurrencies This property is required. List<RoutingProfileMediaConcurrency>
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name String
Specifies the name of the Routing Profile.
queueConfigs List<RoutingProfileQueueConfig>
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
tags Map<String,String>
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
defaultOutboundQueueId This property is required. string
Specifies the default outbound queue for the Routing Profile.
description This property is required. string
Specifies the description of the Routing Profile.
instanceId This property is required. string
Specifies the identifier of the hosting Amazon Connect Instance.
mediaConcurrencies This property is required. RoutingProfileMediaConcurrency[]
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name string
Specifies the name of the Routing Profile.
queueConfigs RoutingProfileQueueConfig[]
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
tags {[key: string]: string}
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
default_outbound_queue_id This property is required. str
Specifies the default outbound queue for the Routing Profile.
description This property is required. str
Specifies the description of the Routing Profile.
instance_id This property is required. str
Specifies the identifier of the hosting Amazon Connect Instance.
media_concurrencies This property is required. Sequence[RoutingProfileMediaConcurrencyArgs]
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name str
Specifies the name of the Routing Profile.
queue_configs Sequence[RoutingProfileQueueConfigArgs]
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
tags Mapping[str, str]
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
defaultOutboundQueueId This property is required. String
Specifies the default outbound queue for the Routing Profile.
description This property is required. String
Specifies the description of the Routing Profile.
instanceId This property is required. String
Specifies the identifier of the hosting Amazon Connect Instance.
mediaConcurrencies This property is required. List<Property Map>
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name String
Specifies the name of the Routing Profile.
queueConfigs List<Property Map>
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
tags Map<String>
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

Outputs

All input properties are implicitly available as output properties. Additionally, the RoutingProfile resource produces the following output properties:

Arn string
The Amazon Resource Name (ARN) of the Routing Profile.
Id string
The provider-assigned unique ID for this managed resource.
RoutingProfileId string
The identifier for the Routing Profile.
TagsAll Dictionary<string, string>
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

Arn string
The Amazon Resource Name (ARN) of the Routing Profile.
Id string
The provider-assigned unique ID for this managed resource.
RoutingProfileId string
The identifier for the Routing Profile.
TagsAll map[string]string
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn String
The Amazon Resource Name (ARN) of the Routing Profile.
id String
The provider-assigned unique ID for this managed resource.
routingProfileId String
The identifier for the Routing Profile.
tagsAll Map<String,String>
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn string
The Amazon Resource Name (ARN) of the Routing Profile.
id string
The provider-assigned unique ID for this managed resource.
routingProfileId string
The identifier for the Routing Profile.
tagsAll {[key: string]: string}
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn str
The Amazon Resource Name (ARN) of the Routing Profile.
id str
The provider-assigned unique ID for this managed resource.
routing_profile_id str
The identifier for the Routing Profile.
tags_all Mapping[str, str]
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn String
The Amazon Resource Name (ARN) of the Routing Profile.
id String
The provider-assigned unique ID for this managed resource.
routingProfileId String
The identifier for the Routing Profile.
tagsAll Map<String>
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

Look up Existing RoutingProfile Resource

Get an existing RoutingProfile resource’s state with the given name, ID, and optional extra properties used to qualify the lookup.

public static get(name: string, id: Input<ID>, state?: RoutingProfileState, opts?: CustomResourceOptions): RoutingProfile
@staticmethod
def get(resource_name: str,
        id: str,
        opts: Optional[ResourceOptions] = None,
        arn: Optional[str] = None,
        default_outbound_queue_id: Optional[str] = None,
        description: Optional[str] = None,
        instance_id: Optional[str] = None,
        media_concurrencies: Optional[Sequence[RoutingProfileMediaConcurrencyArgs]] = None,
        name: Optional[str] = None,
        queue_configs: Optional[Sequence[RoutingProfileQueueConfigArgs]] = None,
        routing_profile_id: Optional[str] = None,
        tags: Optional[Mapping[str, str]] = None,
        tags_all: Optional[Mapping[str, str]] = None) -> RoutingProfile
func GetRoutingProfile(ctx *Context, name string, id IDInput, state *RoutingProfileState, opts ...ResourceOption) (*RoutingProfile, error)
public static RoutingProfile Get(string name, Input<string> id, RoutingProfileState? state, CustomResourceOptions? opts = null)
public static RoutingProfile get(String name, Output<String> id, RoutingProfileState state, CustomResourceOptions options)
resources:  _:    type: aws:connect:RoutingProfile    get:      id: ${id}
name This property is required.
The unique name of the resulting resource.
id This property is required.
The unique provider ID of the resource to lookup.
state
Any extra arguments used during the lookup.
opts
A bag of options that control this resource's behavior.
resource_name This property is required.
The unique name of the resulting resource.
id This property is required.
The unique provider ID of the resource to lookup.
name This property is required.
The unique name of the resulting resource.
id This property is required.
The unique provider ID of the resource to lookup.
state
Any extra arguments used during the lookup.
opts
A bag of options that control this resource's behavior.
name This property is required.
The unique name of the resulting resource.
id This property is required.
The unique provider ID of the resource to lookup.
state
Any extra arguments used during the lookup.
opts
A bag of options that control this resource's behavior.
name This property is required.
The unique name of the resulting resource.
id This property is required.
The unique provider ID of the resource to lookup.
state
Any extra arguments used during the lookup.
opts
A bag of options that control this resource's behavior.
The following state arguments are supported:
Arn string
The Amazon Resource Name (ARN) of the Routing Profile.
DefaultOutboundQueueId string
Specifies the default outbound queue for the Routing Profile.
Description string
Specifies the description of the Routing Profile.
InstanceId string
Specifies the identifier of the hosting Amazon Connect Instance.
MediaConcurrencies List<RoutingProfileMediaConcurrency>
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
Name string
Specifies the name of the Routing Profile.
QueueConfigs List<RoutingProfileQueueConfig>
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
RoutingProfileId string
The identifier for the Routing Profile.
Tags Dictionary<string, string>
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
TagsAll Dictionary<string, string>
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

Arn string
The Amazon Resource Name (ARN) of the Routing Profile.
DefaultOutboundQueueId string
Specifies the default outbound queue for the Routing Profile.
Description string
Specifies the description of the Routing Profile.
InstanceId string
Specifies the identifier of the hosting Amazon Connect Instance.
MediaConcurrencies []RoutingProfileMediaConcurrencyArgs
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
Name string
Specifies the name of the Routing Profile.
QueueConfigs []RoutingProfileQueueConfigArgs
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
RoutingProfileId string
The identifier for the Routing Profile.
Tags map[string]string
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
TagsAll map[string]string
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn String
The Amazon Resource Name (ARN) of the Routing Profile.
defaultOutboundQueueId String
Specifies the default outbound queue for the Routing Profile.
description String
Specifies the description of the Routing Profile.
instanceId String
Specifies the identifier of the hosting Amazon Connect Instance.
mediaConcurrencies List<RoutingProfileMediaConcurrency>
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name String
Specifies the name of the Routing Profile.
queueConfigs List<RoutingProfileQueueConfig>
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
routingProfileId String
The identifier for the Routing Profile.
tags Map<String,String>
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
tagsAll Map<String,String>
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn string
The Amazon Resource Name (ARN) of the Routing Profile.
defaultOutboundQueueId string
Specifies the default outbound queue for the Routing Profile.
description string
Specifies the description of the Routing Profile.
instanceId string
Specifies the identifier of the hosting Amazon Connect Instance.
mediaConcurrencies RoutingProfileMediaConcurrency[]
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name string
Specifies the name of the Routing Profile.
queueConfigs RoutingProfileQueueConfig[]
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
routingProfileId string
The identifier for the Routing Profile.
tags {[key: string]: string}
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
tagsAll {[key: string]: string}
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn str
The Amazon Resource Name (ARN) of the Routing Profile.
default_outbound_queue_id str
Specifies the default outbound queue for the Routing Profile.
description str
Specifies the description of the Routing Profile.
instance_id str
Specifies the identifier of the hosting Amazon Connect Instance.
media_concurrencies Sequence[RoutingProfileMediaConcurrencyArgs]
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name str
Specifies the name of the Routing Profile.
queue_configs Sequence[RoutingProfileQueueConfigArgs]
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
routing_profile_id str
The identifier for the Routing Profile.
tags Mapping[str, str]
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
tags_all Mapping[str, str]
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

arn String
The Amazon Resource Name (ARN) of the Routing Profile.
defaultOutboundQueueId String
Specifies the default outbound queue for the Routing Profile.
description String
Specifies the description of the Routing Profile.
instanceId String
Specifies the identifier of the hosting Amazon Connect Instance.
mediaConcurrencies List<Property Map>
One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.
name String
Specifies the name of the Routing Profile.
queueConfigs List<Property Map>
One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.
routingProfileId String
The identifier for the Routing Profile.
tags Map<String>
Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.
tagsAll Map<String>
A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

Deprecated: Please use tags instead.

Supporting Types

RoutingProfileMediaConcurrency
, RoutingProfileMediaConcurrencyArgs

Channel This property is required. string
Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.
Concurrency This property is required. int
Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.
Channel This property is required. string
Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.
Concurrency This property is required. int
Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.
channel This property is required. String
Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.
concurrency This property is required. Integer
Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.
channel This property is required. string
Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.
concurrency This property is required. number
Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.
channel This property is required. str
Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.
concurrency This property is required. int
Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.
channel This property is required. String
Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.
concurrency This property is required. Number
Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.

RoutingProfileQueueConfig
, RoutingProfileQueueConfigArgs

Channel This property is required. string
Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.
Delay This property is required. int
Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent
Priority This property is required. int
Specifies the order in which contacts are to be handled for the queue.
QueueId This property is required. string
Specifies the identifier for the queue.
QueueArn string
ARN for the queue.
QueueName string
Name for the queue.
Channel This property is required. string
Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.
Delay This property is required. int
Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent
Priority This property is required. int
Specifies the order in which contacts are to be handled for the queue.
QueueId This property is required. string
Specifies the identifier for the queue.
QueueArn string
ARN for the queue.
QueueName string
Name for the queue.
channel This property is required. String
Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.
delay This property is required. Integer
Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent
priority This property is required. Integer
Specifies the order in which contacts are to be handled for the queue.
queueId This property is required. String
Specifies the identifier for the queue.
queueArn String
ARN for the queue.
queueName String
Name for the queue.
channel This property is required. string
Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.
delay This property is required. number
Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent
priority This property is required. number
Specifies the order in which contacts are to be handled for the queue.
queueId This property is required. string
Specifies the identifier for the queue.
queueArn string
ARN for the queue.
queueName string
Name for the queue.
channel This property is required. str
Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.
delay This property is required. int
Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent
priority This property is required. int
Specifies the order in which contacts are to be handled for the queue.
queue_id This property is required. str
Specifies the identifier for the queue.
queue_arn str
ARN for the queue.
queue_name str
Name for the queue.
channel This property is required. String
Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.
delay This property is required. Number
Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent
priority This property is required. Number
Specifies the order in which contacts are to be handled for the queue.
queueId This property is required. String
Specifies the identifier for the queue.
queueArn String
ARN for the queue.
queueName String
Name for the queue.

Import

Using pulumi import, import Amazon Connect Routing Profiles using the instance_id and routing_profile_id separated by a colon (:). For example:

$ pulumi import aws:connect/routingProfile:RoutingProfile example f1288a1f-6193-445a-b47e-af739b2:c1d4e5f6-1b3c-1b3c-1b3c-c1d4e5f6c1d4e5
Copy

To learn more about importing existing cloud resources, see Importing resources.

Package Details

Repository
AWS Classic pulumi/pulumi-aws
License
Apache-2.0
Notes
This Pulumi package is based on the aws Terraform Provider.
AWS v6.77.0 published on Wednesday, Apr 9, 2025 by Pulumi
pulumi/pulumi-aws